Privacy Policy

Last updated: 25 August 2026

At Crowyx, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect information when you visit our website, place an order, contact us or otherwise interact with our services.

Information We Collect

We may collect information that you provide directly to us, including your name, email address, billing and delivery address, telephone number, order information and communications with our customer support team.

We may also collect certain technical information when you use our website, such as your device type, browser, IP address and information about how you interact with our website.

How We Use Your Information

We may use your personal information to process and fulfil orders, provide customer support, communicate with you about your purchases, operate and improve our website, prevent fraud and maintain the security of our services, comply with legal obligations and, where permitted, send you marketing communications.

Payments

Payments are processed through third-party payment providers. Crowyx does not directly store complete payment card details. Payment providers process your information according to their own privacy and security practices.

Cookies and Analytics

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website usage and, where applicable and subject to your choices, measure or improve advertising and marketing.

Where required, we will ask for your consent before using non-essential cookies.

Sharing Your Information

We may share personal information with trusted service providers where necessary to operate our business, including website hosting and e-commerce providers, payment processors, delivery and fulfilment providers, analytics providers and customer support services.

We do not sell your personal information.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing support, maintaining business and tax records, resolving disputes and complying with legal obligations.

Your Privacy Rights

Depending on applicable law, you may have rights concerning your personal information, including the right to request access to, correction of or deletion of your personal information, and to object to or restrict certain processing.

Where processing is based on consent, you may also withdraw your consent.

To make a privacy-related request, contact us at support@crowyx.com.

Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no online service or method of electronic transmission can be guaranteed to be completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, practices or legal requirements. Any updated version will be published on this page with a revised “Last updated” date.

If you have questions about this Privacy Policy or how your personal information is handled, contact:

Crowyx
Email: support@crowyx.com